The corporate involvement in a business can often be a slippery slope for in-house operators. Disagreements can stem from simple interactions, often leaving some turmoil between business and corporate headquarters. The idea of a partnership between these two entities is a lost art. Steve Ritchie believes rediscovery of these relationships can be the leading factors to successes in the business world. Taking total operational standards and scoping it throughout every level of the company is the best way to foster involvement from all levels of business and all levels of employees.
Employee involvement in brand reputation and evolution is the best way to keep users invested within a company. This is often shown through benefit packages for hourly users such as discounts, free food and drink, and all such incentives. The salaried employee is often benefited through a 401K matching system, medical insurance benefits, and other such term-life packages. These benefits packages are created to keep employees vested in their work and their strive to make the company better.
The systems of the past have since become outdated. Cost of living has gone up and adapting to meet these needs for the employees is where Steve Ritchie is making a difference. He is going to bat for all levels of employment, involving different programs and outside sources to better assist the needs of his employees. Development programs, tuition assistance, stock options, and promotion from within are just a few of the areas that Steve has his hands in. He is working to develop these areas of influence for his employees to better term the long-standing success of the company.
By working away from corporate tendencies, Steve is fostering involvement over office work. He spent his early years as a delivery driver and customer service associate, so he knows the grit needed to put in the man hours to succeed. This idea of creating new strategies off of work experience is really working to develop the thoughts of involved parties. Steve is taking from associates that have worked within the company and resourcing their thoughts to better evolve his development programs and future outlook for success. The proof is in the pudding and that is where Steve is keeping this company churning out quarterly results that are exceeding the pace that the company is used to.
The company still ranks in the top three of all pizza delivery companies from a global standpoint. Their customer service rating also ranks near the top of all industry providers, keeping satisfaction a proprietary need of focus. This is where Steve is utilizing his past experience to make a difference from above. His role as CEO is to influence all areas of the business, with primary focus on marketing and service needs. His development and outreach programs will work to continue the model of success this company was built on. His individual influence will help the cut the ratio of time in half, producing these changes at a rapid pace and setting the bar high for claiming top accolades within the pizza delivery industry.